As a Portuguese-registered seller, tuttibear is required by law to make a complaints book accessible to consumers.
You can submit a complaint about an order or our service through the official Portuguese platform: livroreclamacoes.pt — search for tuttibear or use your order details.
For non-Portuguese-resident customers, the EU Online Dispute Resolution platform is also available at ec.europa.eu/odr.
We commit to responding to every complaint within 15 working days as required by Portuguese consumer protection law.